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]]> By: Kryss LaBryn https://hijinksensue.com/comic/technically-support/#comment-107761 Fri, 20 Dec 2013 13:50:59 +0000 http://hijinksensue.com/?p=3513#comment-107761 I work in IT tech support too. Had a guy call in. Took me a bit to figure out the issue but in the end, it went like this: The guy was on a more expensive package but hardly actually used any bandwidth at all. In his mind this meant he didn't have to pay his bill. When he'd run up nearly a grand they cut him off for non-payment, at which he got really, really mad and returned his modem us.

Then he went home and called tech support to find out why he couldn't get online. No joke.

Came to work one day to find a coworker telling us about a call he just took. After ten minutes of trouble-shooting (HA!) it ended up that the modem had stopped working because the customer had gotten ticked off and shot it. With a gun.

And then, predictably, called in to find out why shooting it hadn't fixed it. Seriously, these people. My trainer had once taken a call from a guy who chopped his modem in half with a chainsaw. And we had someone call in recently with a modem that was ON FIRE. No, he hadn't called 911 yet; it was our equipment so he thought he should contact us and find out what to do, first.

]]> By: @techterpreter https://hijinksensue.com/comic/technically-support/#comment-107760 Tue, 06 Aug 2013 10:09:30 +0000 http://hijinksensue.com/?p=3513#comment-107760 I am a IT systems admin but i started in helpdesk which proves i am easy to abuse. I had a lady call in saying she could not get to the internet. I stayed with her for 45 minutes trying to figure out what was going on. Finally i asked her "could you get under your desk and check the network cable to see if it has lights?"
"no" she replied. "why not" i asked. "its dark" she said. I told her "i realize its a little darker underneath but i really need you to look"
she told me "no its really dark down there. we lost power about a hour ago and i can not see anything under the desk. i was hoping to surf the internet while i was waiting"

no BS. true story

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